SPC - CH. 6 - ESSENTIALS OF HUMAN COMMUNICATION Flashcards

213899984	apology	expression of regret or sorry for an inappropriate action or event. repair relationships and reputation of wrongdoer	0
213899985	advice	msgs that tell another person what (s)he should do	1
213899986	backchanneling cues	listener responses to speaker that do not ask for speaking role	2
213899987	conversational turns	exchange of speaker/listener roles during conversation	3
213899988	conversation	2 person communication that includes opening, feedforward, business, feedback and closing	4
213899989	compliment	msg of praise, flattery, congratulations	5
213899990	dyadic conversation	2 person communication	6
213899991	dialogue	communication whereby each person is speaker/listener, sender/receiver, characterized by involvement, concern, respect	7
213899992	excuse	1 type of conversational corrective. explanation designed to lessen negative consequence of something done or said	8
213899993	immediacy	sense of contact and togetherness; feeling of interest in and liking for other person in the interchange	9
213899994	interpersonal communication	communication between 2 or small grp of people; of a personal nature	10
213899995	monologue	1 sided conversation; 1 speaks, other listens	11
213899996	meta-advice	advice about advice - safest advice to give. 3 types: explore options/choices; seek expert advice; delay decision	12
213899997	phatic communication	small talk designed to open channels of communication; hello/how are u	13
213899998	small talk	noncontroversial talk usually short and often serves as polite of introducing self or a topic	14
213899999	turn-yielding cues	verbal/nonverbal cues indicating SPEAKER's desire to give up speaker's role	15
213900000	turn-taking cues	speaker/listener verbal/nonverbal cues that comment on their roles in a conversation	16
213900001	turn-maintaining cues	verbal/nonverbal cues indicating SPEAKER's desire to maintain speaker's role	17
213900002	turn-denying cues	verbal/nonverbal cues indicating LISTENER does not want to assume speaker's role	18
213900003	turn-requesting cues	verbal/nonverbal cues indicating LISTENER's desire to say something and assume speaker's role	19
213900004	interruptions	attempts to take over role of speaker; nonsupportive and disconfirming	20
213900005	backhanded compliment	insult masquerading as a compliment	21