Exam 1
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| 312427768 | Management information systems (MIS) is best defined as ________. | · Development and use of information systems/ achieving business goals and objectives · Goal: Aligning the IS to achieve business goals and objectives | |
| 312427769 | Which of the following accurately describes the five-component framework of information systems? | · Hardware, Software, Data, Procedures, People · A group of components that interact to produce information. | |
| 312522856 | Which of the following is a correct picture of the development and use of information systems? | · Take an active role in IS to ensure that systems meet their needs · Understand how IT systems are constructed · Consider users' needs during development · Learn how to use IT systems · Take into account ancillary IT functions (security, backups) | |
| 312522857 | As CEO of a large organization, you are in the process of collecting and analyzing critical information for a strategic business decision that could influence the profits of your firm in a big way. Which of the following components of your IS would be most important in ensuring that you make the right decision? | · You are part of every information system you use, and most important part, too · Cannot increase your IQ, but you can increase quality of your thinking. · (PEOPLE) | |
| 312522858 | Which of the following is an example of a low-tech information system? | · Low-tech: A system that consists only of a file of email addresses and an email program. Only a small amount of work has been moved from the human side to the computer side. Considerable human work is required to determine when to send which emails to which customers. I.E. Calendar · High-tech: A customer support system that keeps track of the equipment that customers have and the maintenance schedules for that equipment and then automatically generates email reminders to customers. More work has been moved from the human side to the computer side. Computer is providing more services. | |
| 312522859 | Drummer Inc. is a sports equipment provider with a chain of outlets across three states. As part of their expansion strategy, Drummer Inc. decides to enter six more states while also revising its existing business processes. According to the five-component model of information systems, which of the following processes will be the least disruptive to the organization? | Hardware | |
| 312522860 | Which of the following would be the most disruptive to an organization while implementing an information system? | · People - personal responsibilities and reporting relationships and hiring | |
| 312522861 | It is generally more difficult to make changes to the _procedure__ of an information system than to the databases itself. | Procedure | |
| 312522863 | Which of the following is the best example of information, and is not mere data? | Information is knowledge derived from data, whereas data is defined as recorded facts of figures. (ex. Average hourly wage of instructors is 22.34 or Jeff earns less than half average of instructors wage) | |
| 312522864 | Which of the following statements is NOT true about information? | · ALL TRUE · 1. Knowledge derived from data, whereas data defined as recorded facts or figures. · 2. Data presented in a meaningful context. · 3. Data processed by summing, ordering, averaging, grouping, comparing, or other similar operations. 4. A difference that makes a difference | |
| 312522865 | Which of the following instances illustrates the concept "One person's information is another person's data?" | Ex. Tell someone some information, The other person would respond "yeah, so what's your point?" If you manage instructors, average hourly wage is information and you are managing partner you may night care so it is just data | |
| 312522866 | As CEO of a large organization, you had asked the human resources manager to send you information about the rate of employee turnover in your organization for the last quarter. The manager sends you the salary details of new hires during the same period. The information is likely to be of little use to you because it is ________. | · Irrelevant to context | |
| 312522867 | 14. As the CEO of a large company, you ask the sales manager to report the sales figures of the previous quarter. The manager sends you details of each invoice drawn up in the previous quarter. This information is not good because it is ________. | · Not timely | |
| 312522868 | 15. As production manager at a bottling plant for a cola manufacturer, you receive reports containing figures for raw materials from last year, but stated as the current year's. This information would qualify as bad information because it is ________. | · Not accurate | |
| 312522869 | 16. You are looking to buy a home within the price-range of $500,000 to $700,000, but your real-estate agent keeps sending you fliers for homes that cost $10,00,000 or more. This information is likely to be useless to you because it is ________. | · Not relevant to context | |
| 312522870 | 17. Which of the following statements is true of good information? | · Accurate · Timely · Relevant (to context, to subject) · Just Sufficient · Worth its cost | |
| 312522871 | 18. Which of the following is true about the quality of information? | · -Accurate, Timely, Relevant (to context and subject), Just Sufficient, and Worth its Cost · -Information is not free · -All information is not equal | |
| 312522872 | 19. Identify one way in which IT differs from IS. | · IT refers to the products, methods, inventions, and standards that are used for the purpose of producing information. IT pertains to the hardware, software, and data components. IS is an assembly of hardware, software, data, procedures, and people that produces information. You can buy IT, but you can never buy an IS! | |
| 312522873 | 20. Which of the following statements supports the principle that "One can buy IT, but not IS?" | · Can buy or lease hardware, you can license programs and databases and you can even obtain predesigned procedures. Your people who execute those procedures to employ that new IT | |
| 312522874 | 21. Which of the following is an appropriate technique for creating memorable, strong passwords? | · Has seven or more characters · Does not contain your user name, real name, or company name · Does not contain a complete dictionary word, in any language · Is different from previous passwords you have used · Contains both upper- and lowercase letters, numbers, and special characters (such as ~ ! @ # ; # $ % ^ & * ( ) _ + ; - = { }? ") | |
| 312522875 | 22. Vera Lewis, an employee of Akme Corp. since three years, is in the process of developing a login password. Which of the following is a password that is strong and easy for Vera to remember? | · Use first letter of the title or song or poem or one based on some fact about your life | |
| 312522876 | 23. Which of the following is a guideline for maintaining good password ettiquette? | · Never write down your password · Do not share it with others · Never ask someone else for his password · Never give your password to someone else | |
| 312522877 | 24. As the IT manager of your organization, you require a coworker's password to access some information. Keeping with password ettiquette, how would you go about getting his password? | · Say to him, "we need your password," and then get out of your chair, offer your keyboard to him, and look away while he enters the password. · Get out of the way so that another person can enter her password ( or look away while she enters password) | |
| 312522878 | 25. A student team, which is assigned a term project, meets and divides the work into sections and then team members work independently on their individual pieces. An hour before the project is due the team members meet again to assemble their independent pieces into a whole. Which of the following is lacking in this activity? | · Collaboration is lacking | |
| 312522879 | 26. Which of the following statements is true regarding collaborative systems? | · Involves communication and coordination, but is greater than either of those two components · Involves feedback and iteration · Driven by communication, content management, and workflow control | |
| 312522881 | 28. Project teams should document project results and learnings. Which of the following is the phase in which the teams perform this? | · Wrapping-up | |
| 312522882 | 29. Kate has to organize an asynchronous communication involving her team members because she works from home. Which of the following could she use? | · Email, Discussion forums, team surveys | |
| 312522883 | 30. Which of the following is one reason why discussion forums are better than emails in asynchronous communication? | · Because it is harder for the discussion to get off track | |
| 312522884 | 31. Kyra orders 500 units of Type-2 steel beams for the next month for her company. In doing so, she has made a(n) __operational____ decision. | Operational | |
| 312522886 | 33. Identify a question that must be answered during the planning phase of project management. | · What tasks need to be accomplished? · How the tasks are related tone another? · Who is responsible for each task? · When will tasks be completed? | |
| 312522887 | 34. Using a standardized procedure to allocate laptop computers to employees is an example of a(n) ___managerial_____ decision. | ___managerial_____ | |
| 312522888 | 35. An organization uses a formula to compute the reorder quantity of an item in inventory. This is an example of a(n) ___structured___ decision process. | ___structured___ | |
| 312522889 | 36. Isabel, an HR manager and two of her executives are discussing a candidate's application. They examine his qualifications and experience. Isabel also tries to gauge his cultural fit with their team before deciding to hire the person. This is an example of ___unstructured_____ decision-making. | ___unstructured_____ | |
| 312522890 | 37. Which of the following is an example of an unstructured decision? | · No agreed upon decision making method · Ex: predicting the future direction of the economy or the stock market · Prediction method varies from person to person · Deciding how well suited an employee is for a particular job | |
| 312522891 | 38. Which of the following observations about the relationship between decision type and decision process is true? | · Decisions at the operational level tend to be structured, and decisions at the strategic level tend to be unstructured. Managerial decisions tend to be both structured and unstructured. | |
| 312522892 | 39. Which of the following decisions is least likely to involve collaboration? | · -Deciding how much of product A to order from vendor B does NOT require much collaboration. · -Structured decisions usually do not need collaboration. · -Feedback and iteration are crucial for unstructured decisions | |
| 312522893 | 40. Free data communications and data storage will make collaboration systems cheaper and easier to use by 2021. Which of the following is the most likely consequence of this development? | · -Face-to-face meetings will be rare · -Employees whose services need not be provided in person will work at home full time · -Nearly all corporate training will be online; most will be asynchronous · -Bringing people together physically will be expensive in cost and time | |
| 312522894 | 41. Competitive strategy determines the structure, features, and functions of every information system. What is the most likely reason behind this statement? | · An organizations goals and objectives are determined by competitive strategy | |
| 312522896 | 43. Which of the following products/services is most likely to face the lowest threat of substitutes? | ... | |
| 312522897 | 44. Which of the following is most likely to have the highest threat of substitution? | · Strong force of substitution when there are many other options · Ex Strong Force: Frequent traveler's choice of auto rental · Ex Weak Force: Patients using the only drug effective for their type of cancer | |
| 312522898 | 45.Which of the following situations represents strong bargaining power of suppliers? | · Ex Strong Force: Students purchasing gasoline (natural resource: not many suppliers) · Ex Weak Force: Grain farmers in a surplus year (plenty of supply and suppliers) | |
| 312522899 | 46. Identify a situation where rivalry would be a weak force. | · Ex Weak Force: Internal Revenue Service | |
| 312522900 | 47. A new drug that has shown promise in curing lung cancer has been discovered by a famous chemical laboratory. This is the only drug effective for treatment of this disease. The laboratory obtains a patent for the product and decides to sell it. This situation is characterized by a ________. | · Creating new product/service (product implementation) · Raise barrier to market entry (process implementation) · Lowers threat of new entrants (one of Porter's five forces) · Differentiation - better product/service across an industr | |
| 312522901 | 48. Bargaining power of customers is likely to be the highest for ________. | · Ex Strong Force: Toyota's purchase of auto paint · Ex Weak Force: Your power over the procedures and policies of your university | |
| 312522902 | 49.The automobile industry is characterized by many manufacturers and intense competition among them. This statement represents ________. | · Rivalry Force (could possibly by a strong threat of substitution too) | |
| 312522903 | 50. An automobile company decides to improve the quality of all its products and bring more variety into its product line. The company has decided to adopt ________. | ... | |
| 312522904 | 51. Focused differentiation occurs when ________. | · Better product/service within an industry segment | |
| 312522905 | 52. Focused cost-leadership is observed when a product has the lowest cost ________. | · Lowest cost within an industry segment | |
| 312522906 | 53. Lynn is going through this week's delivery schedule. She calls her team and assigns territories for each executive. She contacts the fleet supervisor to arrange trucks for transportation. Which activity of the value chain is Lynn executing? | · Outbound Logistics | |
| 312522907 | 54. Which of the following is a support activity in the value chain? | · Procurement, Technology, Human Resources, Firm Infrastructure | |
| 312522908 | 55. Which of the following can be considered a support activity in the value chain? | · Procurement, Technology, Human Resources, Firm Infrastructure | |
| 312522909 | 56. Which of the following statements is consistent with the central idea of business process design? | · Organizations should not automate or improve existing functional systems; rather they should create new more efficient business processes; transfer inputs into outputs | |
| 312522910 | 57. Which of the following cannot be considered a part of the sales process? | · Inducing buyers to purchase the product and providing a means for them to do so | |
| 312522911 | 58. Which of the following activities of a computer manufacturer cannot be considered a part of inbound logistics? | · Inbound Logistics: Receiving, storing, and disseminating inputs to the product · Inventory, raw materials, parts are all part of inbound logistics | |
| 312522913 | 60. Rentocycle is a company that rents bicycles. It provides "best-of-breed" rentals to executives at a high-end conference resort. The company is using a ________ strategy. | · Focused Differentiation or Lock in customers by making themselves easy to work with | |
| 312522914 | 61. Which of the following principles of competitive advantage is related to PRODUCT implementations? | · Creating new products or services · Enhancing existing products or services · Differentiating their products and services from those of their competitors (by cost, by quality) | |
| 312522915 | 62. Which of the following principles of competitive advantage is related to PROCESS implementations? | · Lock in customers and buyers · Lock in suppliers · Raise barriers to market entry · Establish alliances · Reduce costs | |
| 312522916 | 63. Huen Software, an application provider to the gaming industry, decided to increase its portfolio by developing 3-D graphics-supported games for the mobile gaming industry. By doing this, which competitive strategy is Huen Software implementing? | · Creating new products or services (product implementation) · Differentiation across industry | |
| 312522917 | 64. PowerCruise, a holiday cruise firm, recently offered its existing customers an extension of six months to their membership without any additional charges. By doing this, which competitive strategy is PowerCruise implementing? | · Reduce Costs (process implementation) · Cost leadership across industry | |
| 312522918 | 65. An organization wants to achieve competitive advantage through process implementations. Which of the following actions would help them do that? | · Lock in customers and buyers · Lock in suppliers · Raise barriers to market entry · Establish alliances · Reduce costs | |
| 312522919 | 66. Synapz, a manufacturer of office automation products, recently received a patent for an advanced therapeutic ergonomics technology. By doing this which principle of competitive strategy is Synapz following? | · Creating new product/service (product implementation) · Raise barrier to market entry (process implementation) through patent · Lowers threat of new entrants (one of Porter's five forces) · Differentiation - better product/service across an industry | |
| 312522920 | 67. Locking in customers by making it difficult or expensive for customers to move to another product is called establishing high ________. | · Establishing high switching costs | |
| 312522921 | 68. Organizations can lock in suppliers by making it difficult to switch to another organization or by ________. | · Making it easy to connect to and work with the organization | |
| 312522922 | 69. July Networks provides digital television services across the country. They have cutting-edge technology that provides a clearer resolution. Customers are required to pay an up-front fee to cover the first two years of the subscription. By doing this, which competitive strategy is July Networks implementing? | · Lock in customers by requiring two year fee (high switching costs) · Differentiating their product by quality | |
| 312522923 | 70. A large software manufacturer attempts to lock in customers by making it difficult for customers to change to another product. Identify the strategy used here. | · Lock in customers (process implementation), possibly through high switching costs | |
| 313443738 | Structured vs Unstructured Decision Making | Structured - planned out and agreed upon procedure Unstructured - · No agreed upon decision making method · Ex: predicting the future direction of the economy or the stock market · Prediction method varies from person to person · Deciding how well suited an employee is for a particular job |
