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| 10349682564 | A clustering appointment type is where patients with similar conditions are seen on the same day. | True | 0 | |
| 10349684309 | A medical assistant can check for available exam rooms and providers using an electronic scheduling system. | True | 1 | |
| 10349685695 | A new patient requires more time for an appointment than an established patient. | True | 2 | |
| 10349686808 | A patient calls complaining of painful urination and blood in her urine but her physician is out for the day. The medical assistant should schedule an appointment for the next day. | False | 3 | |
| 10349687850 | A patient complaining of burning and frequency associated with urination should be seen on the same day. | True | 4 | |
| 10349688673 | A patient who has been vomiting off and on for several days should be sent to the emergency room rather than be seen in the medical office. | False | 5 | |
| 10349689521 | Always ask the physician if you are unsure whether a patient should be seen right away. | False | 6 | |
| 10349690844 | Any information relating to the past, present or future physical/mental health, or condition of an individual which resides in electronic system(s) used to capture, transmit, receive, store, retrieve, link and manipulate multimedia data for the primary purpose of providing health care and health-related services"is known as electronic medial records. | False | 7 | |
| 10349693319 | Appointment reminder letters help to increase the number of appointment no-shows. | False | 8 | |
| 10349694101 | Clinton signed HITECH into law. | False | 9 | |
| 10349695183 | CPOE decreases clinician productivity and increases medication errors. | False | 10 | |
| 10349696850 | Results Management is one of the 20 Functions of EHR. | False | 11 | |
| 10349705220 | The appointment schedule for today is completely full. A 62-year-old patient calls complaining of having a 100°F fever and diarrhea since the previous night. She should be worked into the schedule for today. | False | 12 | |
| 10349706033 | When scheduling a procedure such as a sigmoidoscopy, the medical assistant must consider the physician's availability as well as the availability of the exam room. | True | 13 | |
| 10349708336 | When using an electronic scheduling system, the medical assistant must set a blocked appointment time individually for each physician. | False | 14 | |
| 10349709563 | _______________ findings is also the chief complaint. | objective | 15 | |
| 10349710914 | __________________ letters notify patients of no-shows, while _____________ letters inform patients of upcoming appointments. | Missed appointment, appointment reminder | 16 | |
| 10349712709 | A patient calls complaining of chest pain and shortness of breath. The medical assistant is the only one in the medical office at the time. The medical assistant should: | tell the patient to call 911 | 17 | |
| 10349714787 | A patient's mother calls the medical office stating that her child sprained his ankle. The child should have an appointment: | on the same day | 18 | |
| 10349716502 | A type of appointment scheduling where two patients are given the same appointment time is called: | double-booking scheduling | 19 | |
| 10349717967 | An established patient is one who has been seen within the last ____ years. | three | 20 | |
| 10349719137 | Dr. Martin has been called to the hospital because of an emergency and will not be able to see any patients for the rest of the day. Several patients are already in the waiting room. The medical assistant should: | explain the situation and offer to reschedule the appointment as soon as possible | 21 | |
| 10349721159 | If the appointment schedule is set up with 10-minute time slots, a patient scheduled for a 30-minute appointment would use ____ time slots. If the appointment schedule is set up with 15-minute time slots the same patient would use ____. | three, two | 22 | |
| 10349725349 | In _______ scheduling, patients are given a specific appointment time for the first half of the hour, leaving the second half of the hour open for walk-in patients. | modified wave | 23 | |
| 10349727235 | It is office policy that a physician can be double-booked once every two hours. This means that once during a two hour block of time, how many patients could have the same appointment time? | 2 | 24 | |
| 10349727986 | Most post-operative protocols require the patient to have their first follow-up appointment within ___ days of having the procedure. | 10 | 25 | |
| 10349728800 | Post-operative appointments should be approximately _____ in length. | 30 MINS | 26 | |
| 10349730206 | The action of blocking time when a physician is unavailable is referred to as setting up an appointment: | matrix | 27 | |
| 10349731796 | The most important consideration when scheduling a patient appointment is: | maintaining patient confidentiality | 28 | |
| 10349734654 | The process of separating patients by the urgency of their need for care is called: | triage | 29 | |
| 10349735336 | The sender's address on the envelope is called the ________ address. | Return | 30 | |
| 10349736645 | The type of appointment scheduling in which three or four patients are scheduled every half hour and are seen in the order in which they arrive is called: | wave scheduling | 31 | |
| 10349737919 | What information is contained in the signature line of a business letter? | The name and title | 32 | |
| 10349739119 | When setting up a recurring appointment in an electronic scheduling system, the medical assistant should enter the information _______ and then indicate how often the appointment should recur. | once | 33 | |
| 10349740524 | When should you schedule an appointment for a patient who might have a bladder infection? | The same day | 34 | |
| 10349741579 | Which of the following documents is not a common type of patient correspondence? | Supply invoice | 35 | |
| 10349743218 | Which of the following is not a function of practice management software? | Order entry | 36 | |
| 10349744883 | Which of the following patients should be seen on the same day they call the medical office? | A patient who has had a fever of 103°F for three days | 37 | |
| 10349747215 | Which portion of a professional business letter contains the purpose of the correspondence? | Heading | 38 |
