These flashcards cover all terms from Human Relations: The Art and Science of Building Effective Relationships, Chapter 4
Terms : Hide Images
| 1410204607 | Activating Event | event that is meaningful to the person experiencing it | 0 | |
| 1410204608 | Cognitive Appraisal | interpretation of an event in the context of our individual belief system, expectations, needs, and past experiences | 1 | |
| 1410204609 | Self-Talk | internal thoughts that reinforce our interpretation of an activating event | 2 | |
| 1410204610 | Catastrophizing | Exaggerating the importance of a negative event | 3 | |
| 1410204611 | Overgeneralization | Exaggerating the frequency of an event,or making broad assumptions based on limited evidence | 4 | |
| 1410204612 | Myth of Causation | Belief that one person's emotions are the direct result of another person actions | 5 | |
| 1410204613 | Need for Approval | Belief that you are okay only if everyone else approves of you! | 6 | |
| 1410204614 | Tyranny of shoulds | Belief that other people, or the world in general, ought to think and act in a way that fits your belief system | 7 | |
| 1410204615 | Perfectionism | Expecting yourself to achieve perfection in tasks, relationships,communication, or other tasks | 8 | |
| 1410204616 | Myth of Helplessness | Assuming that when you are stuck in a bad situation that you cannot so anything about it | 9 | |
| 1410204617 | Anger | A normal human emotion that provides a signal that something is wrong | 10 | |
| 1410204618 | Aggression | A behavior that is destructive or hostile | 11 | |
| 1410204619 | Direct Expression of anger | Expressing your anger directly toward the object of your anger | 12 | |
| 1410204620 | Indirect Expression of anger | Channeling your anger in a direction other than the object of your anger | 13 | |
| 1410204621 | Catharsis | The theory that releasing pent-up hostilities will return us to a peaceful stay | 14 | |
| 1410204622 | Emotional Intelligence | Self- awareness,emotional self-control, persistence, empathy, and social competence | 15 | |
| 1410204623 | Self-Awareness | An ongoing attention to one's internal states | 16 | |
| 1410204624 | Regulating emotions | Managing the intensity and duration of feelings and the ability to delay gratification | 17 | |
| 1410204625 | Persistence | Continuing to work towards goals despite setbacks and frustrations | 18 | |
| 1410204626 | Empathy | Feeling and understanding the emotions of another person | 19 | |
| 1410204627 | General Adaptation Syndrome | (GAS) The human body's response to stressful or threatening situations | 20 | |
| 1410204628 | Acute Stressors | Stressful situations that require immediate response and are short-term | 21 | |
| 1410204629 | Chronic Stressors | Stressful situations not resolved quickly that are long term | 22 | |
| 1410204630 | Alarm phase | Fight or flight response | 23 | |
| 1410204631 | Resistance phase | Our bodies work to keep our immune systems at a peak and to repair damage while we continue to combat the threat | 24 | |
| 1410204632 | Exhaustion phase | Our resistance level drops to a point that is below normal, because our resources have been depleted and can no longer combat the threat | 25 | |
| 1410204633 | Stressors | Stressful events or situations | 26 | |
| 1410204634 | Stress | the feeling of arousal and the resulting physiological and psychological effects of being exposed to the stressor | 27 | |
| 1410204635 | Control | The general belief that you can influence your life and your situations | 28 | |
| 1410204636 | Optimism | The tendency to focus on the positive aspect of a situation | 29 | |
| 1410204637 | Hardiness | A personality style that consists of three components: control, commitment, and challenge | 30 | |
| 1410204638 | Problem-focused coping | Taking specific action toward reducing the threat presented by the stressor | 31 | |
| 1410204639 | Emotion focused coping | An attempt to regulate the emotional impact of the stress | 32 | |
| 1410204640 | Social support | The awareness that one is cared for, valued, and a part of a network of communication and mutual support | 33 | |
| 1410204641 | Downward comparisons | Identifying and acknowledging situations in which people are worse off than you are | 34 | |
| 1410204642 | Situational reconstruction | Imagining ways that the situation could be worse, ways the situation could be better, and forming an action plan that lists steps to take to improve the stressful situation | 35 | |
| 1410204643 | Focusing | Digging deep into feelings about situations in search of new insights that may lie at the heart of what is causing the stress | 36 | |
| 1410204644 | Compensatory self-improvement | Identifying something related to the stressor that was previously ignored, and taking action in that related area | 37 |
