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| 335752144 | What is the major responsibility of a police supervisor? | Decision making. | |
| 335752145 | What can cause as much harm or more than a poor decision? | Indecision and inaction. | |
| 335752146 | What is the most important measure of leadership? | Will the person be decisive. | |
| 335752147 | What is one of the biggest complaints among the rank-and-file about their bosses? | Procrastination and indecisiveness. | |
| 335752148 | The most critical part of the job of a supervisor is first and foremost to: | Make decisions. | |
| 335752149 | The truly tough, risky and confusing calls are not about the "what" (deployment, training, technological issues), but about the: | "Who" - The people you supervise. | |
| 335752150 | In selecting, motivating, and directing the who, you will experience clear cut, easy answers. | False. | |
| 335752151 | Good supervision and good leadership require: | Good decisions and good choices. | |
| 335752152 | The succes of a supervisor and leadership will be measured by: | Timely and accurate choices. | |
| 335752153 | The "freedom and power to choose" and "the four intelligences" are the two "____ _____" that when opened shape and drive decisions. | birth gifts | |
| 335752154 | What is the essence of being human? | Being able to make choices about our own lives. | |
| 335752155 | What is the essence of a supervisor and leader? | Being able to influence the choices of others. | |
| 335752156 | Our past, our genes, and our experiences all influence our choices, but: | They do not determine them. | |
| 335752157 | Leaders know that they have both _____________ and _____________ to make choices. | Freedom and Responsibility. | |
| 335752158 | Freedom and responsibility produce a _________ and a need for a response - a decision. | Stimulus | |
| 335752159 | Between a stimulus and response is a "_________". | Space. | |
| 335752160 | Within that space is the freedom to stop for a split second or even days and the power to choose a ________________. | response. | |
| 335752161 | Residing within the space is your decision and your ____________. | character | |
| 335752162 | The choice is driven by your: | character. | |
| 335752163 | Marginal supervisors see their "space for choice" as: | Limited. | |
| 335752164 | Superior supervisors see their space for choices as Flexible, expandable, and ______ driven. | morally | |
| 335752165 | Each good decision should start with a ______- a forced space for reflection to let us clarify our goals, evaluate the completeness and credibility of our information, and devise alternative strategies to achieve the best possible result. | stop | |
| 335752166 | This stop can allow us to muster moral willpower to overcome ______________ and _________________ that can lead to rash, foolish, or ill-considered decisions. | temptations, emotions. | |
| 335752167 | Scientifice evidence discounts the notion of character in the use of _________ ________. | free will. | |
| 335778560 | There is also overwhelming scientific research that we are given the freedome within our space for choice, to exercise our _____________ in our power to decide. | Character | |
| 335778561 | Use of character within the space for choice can be _____________ and ________________. | perfected, enlarged | |
| 335778562 | What are the Four Intelligences? | Physical (PQ), Mental (IQ), Emotional (EQ), Spiritual (SQ) | |
| 335778563 | When the Physical Intelligence is impaired, our decisions can be: | slowed or confused. | |
| 335778564 | A healthy, clicking PQ helps produce: | timely and reliable decisions. | |
| 335778565 | Mental intelligence refers to: Our mental ________ - ablility to analyze, reason, think abstractly, use language, calculate mathematics, prospect, and logically comprehend. | facilities | |
| 335778566 | People often judge ourselves and others on: | IQ. | |
| 335778567 | The intelligence that most often determines our seccess once we are in a career is the: | Emotional Intelligence (EQ) | |
| 335778568 | 85% of a leader's abilities involve: | Emotional Intelligence (EQ). | |
| 335778569 | For centuries, Emotional Intelligence has been referred to as: | Common Sense. | |
| 342914661 | Which Intelligence do we inherit and is immutable? | Emotional Intelligence (EQ). | |
| 342914662 | EQ is _______ at birth. | fixed | |
| 342914663 | Our Spiritual Intelligence (SQ): | Makes us human. | |
| 342914664 | SQ represents: Our search for _________, a connection with something larger & more trustworthy than our own egos. | meaning | |
| 342914665 | We use SQ to develop our longing and capacity for: | Purpose, Vision, and Value. | |
| 342914666 | The Four Intelligences do the following: Shape our character, build our ____________, set up our purposes. | competencies | |
| 342914667 | What are the primal pillars of police leadership and supervision? | Character and competence. | |
| 342914668 | Who said, "To lead in the 21st century...you will be required to have both character and competence." | Gen. H. Norman Schwarzkopf | |
| 342914669 | Character is: | Both what we stand for and how we stand for it. | |
| 342914670 | Competence is: | Both what we perform and how we perform it. | |
| 342914671 | A supervisor commands, while a leader _____________. | convinces. | |
| 342914672 | A person of ________ seeks true happiness in living a life of purpose and meaning, placing a higher value on significance than success. | character | |
| 342914673 | The number one value for a person of character is: | Integrity. | |
| 342914674 | Strong leaders must have a clearly articulated: | Purpose. | |
| 342914675 | Purpose-Driven leadership promise: | timely and reliable decisions. | |
| 342914676 | The 5 benefits to ______ -Driven leadership are: Gives more meaning to your leadership, Makes decision making easier, Focuses your leadership, Motivates you and those you lead, It is fulfilling. | Purpose | |
| 342914677 | When leadership has meaning, you can bear ________ _________ to achieve your purpose. | tremendous burdens | |
| 342914678 | Purpose as a supervisor sets a standard you use to evaluate which tasks are __________ and which are not. | essential | |
| 342914679 | With focus, you are able to concentrate your decisions and energy on what is ______ and not procrastinate or become distracted in minor issues. | vital | |
| 342914680 | Purpose will __________ those you lead and create enthusiasm. | motivate | |
| 342914681 | Purpose can be fulfilling by achieving a _____ and feeling rewarded. | goal | |
| 342914682 | The most complex and tough decisions made by supervisors are: | Ethical decisions. | |
| 342914683 | The 9 rules when approaching a ________ are: Never make a decision that should be delegated, Never make a decision today that you can reasonably delay, Decide if the decision is yours to make, Take extra care with important decisions, Enforce the rules, See the Big Picture, Use your personal experience, Wanting versus Liking, Satisficing, not Maximizing. | decision | |
| 342914684 | 3 reasons to delegate a decision: | Empowerment, Time, Mentoring. | |
| 342914685 | By ____________ a subordinate to make a decision, you expand your own power base by: Building trust, morale and expertise among your subordinates resulting in a more coherent, stronger work team. | empowering | |
| 342914686 | Delegating decision making can be ______-______ and reserve you for those decisions that are clearly supervisory in nature. | time-saving | |
| 342914687 | When you delegate decisions and mentor a subordinate, you help them mature __________ and enrich their job satisfaction. | professionally | |
| 342914688 | Delegation and __________________ are inseparable. | leadership. | |
| 342914689 | The strategic _________ of a decision can open up many more choices for the leader. In waiting too long; however, options can become closed. | delaying | |
| 342914690 | If the decision is yours to make, make it or _________ the making of it. | delegate | |
| 342914691 | If the decision is not yours to make, express an _________ if invited to do so, but beyond that-butt out! | opinion | |
| 342914692 | The leader must slow down, focus, and take extra time to think ______-______ with important decisions. | long-term | |
| 342914693 | Supervisors should lay down the rules and _____________ enforce them. | evenhandedly | |
| 342914694 | Not seeing the "big picture" when approaching a decision is called: | Focusing illusion. | |
| 342914695 | A focusing illusion occurs when one fact about a choice particularly stands out in our minds-so much so that we tend to _________ other important characteristics. | overlook | |
| 342914696 | We are likely to incorrectly predict the outcome of a choice when we _________ our own experience in favor of those of others. | overlook | |
| 342914697 | You have to acquire a lot of ___________ police work __________ before you can trust your personal experiences to point you toward the best of several choices. | diversified, experience | |
| 343305463 | One way to distinguish between a wanting and a liking is to ask yourself what two questions? | Why you want something and Will you continue to like it over time. | |
| 343305464 | It is best to get ____________ with a place, object, or job before fully committing yourself. | experience | |
| 343305465 | Deciding between many choices is ________ desirable than simply selecting one. | less | |
| 343305466 | Satisficers are Individuals who have a minimum ____________ for what is acceptable to them. | threshold | |
| 343305467 | Maximizers are Those who strive to squeeze the very best out of every ________. | decision. | |
| 343305468 | Maximizers are less happy and hopeful, and more __________ than satisficers. | frustrated | |
| 343305469 | Maximizers rely on ________ sources for evaluation and are fixated on ________________. | external, options. | |
| 343305470 | Satisficers want what is "_______ ________". | good enough | |
| 343305471 | Sergeants and leaders should always ___________ each outcome of each decision on its own merit than against others. | evaluate | |
| 343305472 | Heart, Discipline, Confidence, Participation, Chance, Intuition, Future are the seven steps in ________-_______. | decision-making | |
| 343305473 | If we make an error in a choice, it is a mistake of either the _______ (cognitive) or the _________ (integrity). | head, heart | |
| 343305474 | Goof in judgement, wrong information, false assumptions, not seeing the big picture are some examples of a mistake of the _________. | head | |
| 343305475 | Lapse in morals, a lie, intentional deceit, inflicting physical or emotional harm are some examples of a mistake of the ________. | heart | |
| 343305476 | When making tough decisions, the leader will listen carefully to: | those who will be affected. | |
| 343305477 | When making the really tough, gut-wrenching and soul-searching decisions, the leader will also carefully listen to his or her ____________. | heart | |
| 343305478 | Our "______ ___________" can be a strong ally in making honest decisions in difficult times. | inner voice | |
| 343305479 | ______________ is dealing with the hard, pragmatic, brutal facts and doing what it takes to make things happen. | Discipline | |
| 346012181 | Discipline is a trait common to: | all successful people. | |
| 346012182 | Confidence is not: | Conceit | |
| 346012183 | When ______ is substituted for genuine confidence, it can cause disastrous consequences. | vanity | |
| 346012184 | Pride can override _________ and ________ to the point that unnecessary and foolish risks are taken. | reason, facts. | |
| 346012185 | By applying the nine rules when approaching a decision, Knowing your strengths, Knowing the strengths of your team, and Knowing your purpose, can give you ________________. | confidence | |
| 346012186 | Once the decision is made and its execution ordered, confidence becomes ____________. | fortitude | |
| 346012187 | Allowing others to _________ in the decision-making process assures them an opportunity to voice their ideas, concerns, opinions, and hopes. | participate | |
| 346012188 | If others participate in the process, even though they may not like the decision, they are more apt to ___________ it and be __________ of it if they have been part of the process. | understand, supportive | |
| 346012189 | Every decision naturally includes some element of: | risk or chance. | |
| 346012190 | Nicole Machiavelli wrote that _________ ________ __________ __________ the outcome of any bold undertaking is due to _______. | slightly more than half, luck | |
| 346012191 | Which of the 7 steps in Decision Making is known as the "slippery rock" step? | Step 5. Chance | |
| 346012192 | You can reduce your chance of ________ by Strong analysis, Concentrated focus, Allowing others to participate | slipping | |
| 346012193 | Personal insight is also known as: | Intuition | |
| 346012194 | Are "deliberate decisions" or "intuitive decisions" used most often? | intuitive decisions | |
| 346012195 | Snap decisions (rapid cognition) are frequently as good as or even better than decisions made after a lengthy _____________. | deliberation | |
| 346012196 | Truly successful decision making relies on a balance between ___________ and intuitive thinking. | deliberate | |
| 346012197 | Snap decisions are made when our brain reaches a __________ before it informs our __________. | conclusion, consciousness | |
| 346012198 | The part of the brain that jumps to judgment is the: | adaptive unconsciousness | |
| 346012199 | The term adaptive _____________ refers to our part of the brain that works rather like a giant computer that rapidly and quietly processes a lot of data that we need to function as human beings. | unconsciousness | |
| 346012200 | Snap judgements are generated by: | our experiences and our environment. | |
| 346012201 | ____________ thinking is a wonderful tool when we have the luxury of time, a computer, the Internet, a clearly defined task | Deliberate | |
| 346012202 | Step 7. Future requires looking ahead also known as: | foresight | |
| 346012203 | Police leader decisions can only influence: | the present and the future. Not the past! | |
| 346012204 | Wrong decisions of the past, even those that involve reputation, time, and money, must be acknowledged as wrong in order not to: | repeat them and free yourself to succeed in the future. |
