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Business Research Methods: Chapter 5 Flashcards

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1659896505outside agencyAn independent research firm contracted by the company that actually will benefit from the research.0
1659896506in-house researchresearch performed by employees of the company that will benefit from the research1
1659896507research analystresponsible for client contact, project design, preparation of proposals, selection of research suppliers, and supervision of data collection, analysis, and reporting activities (organizational activities)2
1659896508research assistantsResearch employees who provide technical assistance with questionnaire design, data analyses, and similar activities.3
1659896509manager of decision support systemsEmployee who supervises the collection and analysis of sales, inventory, and other periodic customer relationship management (CRM) data.4
1659896510forecast analystEmployee who provides technical assistance such as running computer programs and manipulating data to generate a sales forecast.5
1659896511research generalistAn employee who serves as a link between management and the research specialists. The research generalist acts as a problem definer, an educator, liaison, a communicator, and a friendly ear.6
1659896512cross-functional teamsEmployee teams composed of individuals from various functional areas such as engineering, production. finance and marketing who share a common purpose.7
1659896513research supplierscommercial providers of marketing research services.8
1659896514sydicated servicea research supplier that provides standardized information for many clients in return for a fee.9
1659896515standardized research servicecompanies that develop a unique methodology for investigating a business specialty area.10
1659927457custom researchresearch projects that are tailored specifically to a clients unique needs.11
1659927458business ethicsthe application of morals to behavior related to the exchange environment.12
1659927459moral standardsprinciples that reflect beliefs about what is ethical and what is unethical.13
1659927460ethical dilemmarefers to a situation in which one chooses from alternative courses of actions, each with different ethical implications.14
1659927461relativisma term that reflects the degree to which one rejects moral standards in favor of the acceptability of some action. This way of thinking rejects absolute principles in favor of situation based evaluations,15
1659927462idealisma term that reflects the degree to which one bases one's morality on moral standards.16
1659927463informed consentwhen an individual understands what the researcher wants him or her to do and consents to the research study.17
1659927464confidentialitythe information involved in a research study will not be shared with others.18
1659927465do-not-call legislationRestricts any telemarketing effort from calling consumers who either register with a not call list or who request not to be called.19
1659939525spywaresoftware placed on a computer without consent or knowledge.20
1659939526placeboa false experimental effect used to create the perception that some effect has been administered.21
1659939527debriefingresearch subjects are fully informed and provided a chance to ask any questions they may have about the experiment.22
1659939528human subjects review committeeCarefully reviews proposed research design to try to make sure that no harm can come to any research participant. Otherwise known as an Institutional Review Board or IRB.23
1659939529suggingselling under the guise of research24
1659939530fruggingfundraising under the guise of research25
1659939531pseudo-researchConducted not to gather information for marketing decisions but to bolster a point of view or satisfy other needs.26
1659946299push polltelemarketing under the guise of research27
1659946300conflict of interestoccurs when one researcher works for two competing companies.28
1659946301advocacy researchresearch undertaken to support a specific claim in a legal action or represent some advocacy group29

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