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Human Relations and Communication Flashcards

Terms that tell you about human relation and communication.

Terms : Hide Images
618955819human relationsthe study of the ways in which people relate to each other in gruop situations, especially work, and how communication skills and sensitivity to other people's feelings can be improved0
618955820communicationis the process of the interchanging thoughts, ideas, or information, with others1
618955821verbal communicationinvolves using words, either written or spoken2
618955822nonverbal communicationinvolves ways other than words to communicate your message3
618955823inflectionis the way you use your voice to affect the meaning of the spoken message4
618955824body languagenonverbal communication5
618955825feedbackresponses form other people6
618955826assertivemeans you state your ideas in a confident and direct manner7
618955827aggressivethe practice of attacking, as in a battle or combat8
618955828self-motivationinner urge to achieve and succeed9
618955829self-actualizationthe need to be everything one is capable of becoming; according to Maslow, it is the highest level of need10
618955830self-conceptthe ideas and impressions a person has about himself or herself11
618955831self-esteemthe feeling that an individual has of self-worth; a feeling of being needed and valued12
618955832motivationthe strong desire to achieve a goal13
618955833conflicta hostile situation resulting from opposing views14

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